Qube Support
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Recent activity by Qube Support-
Where can I find my monthly statements?
Monthly statements can be found in the app from the Profile Screen. Tap the Profile Screen icon in the bottom right of the app. Then select View Statements. This will open your statements list in ...
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Can I leave a tip when paying with my Qube card?
Absolutely! We know that many merchants don’t process tips right away when they charge your card, and sometimes not even until the following day. When adding a tip to a purchase, you do not need to...
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I received my physical debit card, now what?
Congratulations! You've got your debit card in hand and are excited to put it to use!This means you've already added funds to your Qube account, as cards are not mailed until you've made your first...
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Can I cancel a pending ACH deposit?
An ACH Deposit (transferring money from another bank into Qube) that you've initiated from within the Qube App can be canceled within the first 15 minutes of submitting the order. After 15 minutes,...
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If I have a joint account, can I go back to using it as an individual?
If you need to separate your account from your companion, you’ll need to contact Customer Support to help you with this process.
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Is each qube a separate account?
No, each qube you create is not a separate account. When you sign up for an account with Qube, you will only have one bank account and one bank account number. You then create “qubes” which allow y...
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Why was my account application declined?
An application can be declined for a number of reasons, most of which are proprietary to Qube. If you have questions about why your application was declined, please contact Customer Support. In mos...
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Are Premium accounts only for couples?
Premium accounts are for both individuals and couples! While the Premium account is a great option for couples due to the Joint Account feature, it also includes many additional features and benefi...
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Do you ever run promotions or sales?
We generally run sales or promotions a few times a year. Many times, these are flash sales with a 24-hour window.Be sure to follow us on Facebook, Instagram, and Twitter to stay up to date on the l...
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How does Qube work when purchasing gasoline?
Most of the time when you're buying gas, the gas station pre-authorizes your card when you swipe it, before the final amount is determined. Unfortunately, what they pre-authorize depends on the mer...