Qube Support
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Recent activity by Qube Support-
Can I cancel a pending ACH deposit?
An ACH Deposit (transferring money from another bank into Qube) that you've initiated from within the Qube App can be canceled within the first 15 minutes of submitting the order. After 15 minutes,...
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If I have a joint account, can I go back to using it as an individual?
If you need to separate your account from your companion, you’ll need to contact Customer Support to help you with this process.
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Is each qube a separate account?
No, each qube you create is not a separate account. When you sign up for an account with Qube, you will only have one bank account and one bank account number. You then create “qubes” which allow y...
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Why was my account application declined?
An application can be declined for a number of reasons, most of which are proprietary to Qube. If you have questions about why your application was declined, please contact Customer Support. In mos...
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Are Premium accounts only for couples?
Premium accounts are for both individuals and couples! While the Premium account is a great option for couples due to the Joint Account feature, it also includes many additional features and benefi...
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Do you ever run promotions or sales?
We generally run sales or promotions a few times a year. Many times, these are flash sales with a 24-hour window.Be sure to follow us on Facebook, Instagram, and Twitter to stay up to date on the l...
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How does Qube work when purchasing gasoline?
Most of the time when you're buying gas, the gas station pre-authorizes your card when you swipe it, before the final amount is determined. Unfortunately, what they pre-authorize depends on the mer...
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How do I get a refund?
If you are a monthly or annual paid user, are unsatisfied with your Qube membership and would like to cancel your account, you may be eligible for a prorated refund. Refunds for Lifetime Membership...
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How do I use my card for online transactions?
There are a few ways you can use your Qube Account for online purchases. Using Your Virtual Card: 1. Login to your app and go to your Profile Screen 2. Select Card Information, then tap View Card ...
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How can I use Qube if I don’t want to open a qube each time I spend, my phone dies, or I have no service?
Great news! If your phone dies, you don't have cell service, or you (or your spouse) just can't get on board with opening a Qube every time you want to spend money, we have TWO solutions for you! 1...