Qube Support

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Activity overview

Latest activity by Qube Support
  • Qube Support created an article,

    What is Qube Money's phone number if I need to reach customer support?

    Qube Money's support phone number is (800) 226-2261. Call us anytime from 9 am - 7 pm CDT Monday - Thursday, and from 9 am - 6 pm CDT on Friday at         (800) 226-2261.  Again, Qube Money's Phone...

  • Qube Support created an article,

    Do we both have to open a qube for one of us to spend money?

    No, either user can tap on the qube and spend without the other. Currently, shared qubes are the only qubes available with joint accounts. These are qubes that both companions have full access to. ...

  • Qube Support created an article,

    Can I have private qubes with a joint account?

    Currently only shared qubes are available with joint accounts. These qubes can be used by both companions. In a later version of joint accounts, users will be able to create private qubes that only...

  • Qube Support created an article,

    What if something happens to one person on a joint account?

    If something unfortunate were to happen to either user on a joint account, we would reassign the account to the other user as an individual account. This would include all qubes and funds in the tr...

  • Qube Support created an article,

    If I have a joint account with Qube, can I use my account as an individual?

    No, once you’ve accepted a joint account invitation or invited a companion to your account, you can’t separate the account. If you need to separate your account from your companion, you’ll need to ...

  • Qube Support created an article,

    Who “owns” a joint account?

    The individual who invites a companion to join their account is the primary user and “owns” the account. Both users will have full access to shared qubes and transfer/deposit information. Each comp...

  • Qube Support created an article,

    Who can withdraw funds from a joint account?

    Both the primary and secondary users can withdraw funds from the joint account. The primary user is legally liable for the account.

  • Qube Support created an article,

    Who can I invite to join my account?

    You can invite any Qube user to join your account. They must be at least 18 years old and have an active Qube account. When you invite another user to join your account, you will have access to the...

  • Qube Support created an article,

    Can I use Cash App with Qube?

    We DO NOT recommend using Cash App with Qube Money.   Many transfers get caught in the merchant credit review process and at times users will not receive their money for 7-10 business days or the m...

  • Qube Support created an article,

    How do I add my partner to my account to create a joint account?

    Joint accounts allow you to invite a special person into your financial life by spending and saving from the same qubes. You'll each have your own individual debit cards under one account number. J...