Brittney

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Activity overview

Latest activity by Brittney
  • Brittney created an article,

    How do I activate my card?

    One of the most amazing parts of Qube Money is that when your account is created your virtual debit card is active and ready to be used.  You'll want to set your pin, but otherwise, you can start u...

  • Brittney created an article,

    How do I transfer money into my qubes?

    Once you have made a deposit into your Cloud balance and set up your qubes you can allocate funds into your qubes to be spent.    To do this, tap the qube you wish to fund, then tap the “Transfer M...

  • Brittney created an article,

    How do I use my debit card for in-person transactions?

    The first step is to fund the account and allocate funds into your qubes. Once your qubes are funded, you’re ready to start spending! You will need to open a qube before making a purchase, or the c...

  • Brittney created an article,

    Where can I find a copy of my monthly statement?

    Monthly statements can be found in the app on the Profile screen. Tap the icon with 3 lines on the bottom bar in the app, tap Accounts / Statements, then tap View Statements. This will open your st...

  • Brittney created an article,

    How do I make a purchase with a merchant that doesn’t run the card right away?

    For purchases that aren’t charged right away, such as grocery pickup or online orders, you need to use the Pre-authorization option from the Open Qube menu. Tap the qube you wish to spend from > ta...

  • Brittney created an article,

    How long until my deposit shows up?

    We know you’re eager for your deposit to get into your Qube account to start giving your money purpose. Most ACH transfers from an external account take 1-3 business days. Transfers made through a ...

  • Brittney created an article,

    Can I leave a tip when paying with my Qube card?

    Absolutely! We know that some merchants don’t process tips right away when they charge your card. When adding a tip to a purchase, you don’t need to keep the qube open for it to be added to the tra...

  • Brittney created an article,

    A charge came out of my Cloud balance and not my qube. How can I fix this?

    Any ACH payments, or payments made using your bank account number instead of your card number, will come out of your Cloud balance at the moment. The ACH bill qubes are still under development. You...

  • Brittney created an article,

    How can I make changes to an existing qube?

      To make changes to an existing qube, tap the qube you wish to edit from either the Spending or the Planning screen. Then, tap on the pencil icon in the top right hand of the screen. You can chang...

  • Brittney created an article,

    I received my debit card, now how do I use it?

    The first step is funding your account. Click here to learn how to fund your account. Once you have funds in your Cloud balance, you will need to transfer funds into a qube before you can use your ...